Support Agent
Generative AI and Large Language Models, such as OpenAI’s GPT4, provide new opportunities to improve customer support in your organization. This can be both by supporting your existing customer success team with better access to information, and/or directly supporting your customers for self-service responses.
The Support agent leverages existing knowledge bases, recorded customer interactions, company training data repositories, and simple files with useful information to create a queriable, interactive repository that your customers can access.
In addition, it can channel specific requests to your support ticketing system (eg. ZenDesk) or internal communication system (eg. Slack) for further follow up.
Harness the power of AI for customer support
Train your agent with custom data
Simply upload your product manuals, FAQs, and support documentation, and let your bot interact with customers in a knowledgeable, natural way. This tailored approach ensures the bot provides accurate, relevant answers, enhancing the customer support experience.
Effortless setup and integration
Quickly set up and personalize your Support agent without any complex coding or IT infrastructure. Our intuitive platform allows you to easily configure the bot to fit your specific support needs, ensuring a hassle-free implementation that gets your bot up and running in no time.
Resolve issues faster and efficiently
As customers interact with the Support agent, it can handle routine inquiries and troubleshoot common issues, freeing up your support team to focus on more complex cases. The agent can also open and track support tickets, ensuring every customer query is followed up and resolved promptly.
Seamless handoff to human support
When complex or sensitive issues arise, the Support agent seamlessly transitions the conversation to a human agent. This ensures that customers receive the level of support they need, maintaining a high standard of service and customer satisfaction. The agent provides the agent with context and conversation history, enabling a smooth and efficient handover.