Our Management Platform
Efficiently manage all your agents in one place with the ChatWorks management platform. Our friendly interface allows you to create, customize, and deploy agents with ease. Designed to support businesses of all sizes, the platform provides the tools you need to optimize agent performance, track interactions, and enhance customer engagement—all from a single dashboard.
Centralized management
Control your agents from a single, intuitive dashboard. Easily monitor performance, manage settings, and deploy updates across multiple agents and channels.
Customization and flexibility
Tailor your agents to fit specific needs. From designing unique conversation flows to integrating with existing tools, our platform provides the flexibility to create agents that work for your business.
Performance analytics
Gain valuable insights into customer interactions and agent performance. Use these analytics to refine responses, improve customer satisfaction, and drive better results.
Centralized control, maximum efficiency
Application integration
Connect your agents with various third-party applications and systems. The ChatWorks management platform supports integration with popular CRM tools, help desk software, and other essential business applications, ensuring your agents work harmoniously with your existing technology stack.
Easy to use
Designed with simplicity in mind, our platform’s intuitive interface allows non-technical users to manage and customize agents easily. No cloud infrastructure or coding expertise needed - you can focus on the valuable part of agent-building: what makes them special and unique.
Automatic updates
Keep your agents up-to-date with the latest features and improvements automatically. The ChatWorks management platform ensures that your agents have access to the newest functionality, enhancing performance and keeping your customer interactions cutting-edge.
Robust security
Protect your customer data with enterprise-grade security features. The ChatWorks management platform includes secure data encryption, user authentication, and regular security updates, ensuring your information is safe and compliant with industry standards.